No response

I settled my account with gomo on 16/02/2025 but they still deducted the installment again on 25/02/2025, I called them on 26/02/2025 and the person who answered told me that my account has not been closed and he will log the request and it can take up to 24 business hours. It has now been 30 business hours and I don't get any feedback from them, they do not reply to my emails. I need to get my vehicle documentation from then but they do not respond.