Gomo Ignored Me When I Needed Them Most

I am deeply disappointed by the way Gomo Solutions has treated me. I’ve been a loyal customer, paying my instalments every month, even through hardship. When I was involved in an accident and faced massive storage costs with GoBid, I turned to Gomo — the only company I re**** on, because I had nowhere else to go. I’ve already taken a big loan with them and couldn’t borrow money from anywhere else.

I didn’t ask Gomo to pay off my debt. I asked for help — support in resolving the issue, talking to GoBid, or helping me recover a car that they still technically own until it’s fully paid off. I’m now being charged R34,658 in storage fees, and because Gomo chose to ignore me, I’m losing something that meant a lot to me.

I feel completely abandoned. A finance company should protect its client’s interests, not disappear when things go wrong. I trusted them, and they failed me. What hurts the most is that I’m losing my car not because I didn’t pay, but because Gomo refused to act.

This is not how a responsible finance company should treat paying customers. I expected support — I got silence.