ERRIBLY POOR CUSTOMER SERVICE AND *********** AGENTS

I am extremely disappointed with the level of service I have received. Every few months, my debit order mysteriously fails to go through, and each time I have to spend hours trying to resolve the issue myself.

When I contact customer service, I am transferred from one agent to another without anyone taking ownership of the matter. After speaking to multiple agents, I am often left with no answers, and in some cases, calls are simply disconnected before my query is resolved.

I have also sent numerous emails requesting assistance, only to be ignored or receive no meaningful feedback. No one seems willing or able to explain why the debit orders fail or what steps are being taken to resolve the issue.

One of the biggest concerns is the service I have received from an agent named Ntebogeng. My interactions with her have been particularly frustrating, as I have found her assistance to be unhelpful and my concerns were not handled professionally.

To make matters worse, while I am struggling to get assistance, missed payments are reported to the credit bureau, negatively affecting my credit profile. Customers should not be penalized for issues that the company itself fails to investigate or resolve.

I expect a financial institution to provide competent customer service, clear communication, and timely assistance. Unfortunately, my experience has been the complete opposite.

I would appreciate it if management could investigate these recurring debit order issues, review the quality of service being provided by their customer service department, and contact me with a proper resolution.