Poor Service from Golf Resorts AGAIN!!!!!!!!!!!!!!!

Item: Golf Resorts Sa
Rating: 1

Yet again I am her to share the terrible experience I have endured with Golf Resorts Club. I have posted a review in June 2022 and the context remains the same.

However, now I have had the unfortunate experience of having my account suspended as my debit order did not run for a period of time. Now this happened because I wanted the debit order stopped due to the lump sum payment I made in March. Also, after writing the review in June, I received a letter of good standing indicating that my account is paid up until February 2023.

The service is absolutely shocking. The impact that this account has had on my credit profile cannot be reversed. It has indicated non-payment since March 2022 because their system continues to reflect that my debit order did not run.

I am absolutely livid with this organization. I am unable to book a decent holiday for my family in advance, I am unable to utilise my savings that sits in that account. Worst of all, I fear that nothing will be done by anyone there at Golf Resorts because the reality is they just don't give a damn.

Sadly, the rating I gave is 1 because zero is not an option.

Helpful (0)

Replies (2)

's updateReviewer Update

09 Dec 2022, 16:15

It's not very often that an organisation is able to change you mind, especially about the way they have treated you over a long period of time. I guess that Prabshni at GRC SA has some unique abilities. She has gone above and beyond to ensure that my account is rectified. She also ensured that the Credit Bureau is corrected meaning my payment profile will be fixed. Furthermore, she has assured me that she will review my account on a monthly basis to ensure that the system does not erroneously place my account in arrears.

Thank you Prabashni for your exceptional service. I give you five stars.

's update09 Dec 2022, 16:15

Reviewer Update

Golf Resorts Sa's replyOfficial

09 Dec 2022, 17:46

Dear Jayson

We trust that you are doing well.

Thank you for your valued feedback. We are delighted to hear that your inquiry has been attended to and will pass on your satisfaction regarding the service that you have received.

We trust the above is in order and we look forward in creating magical and memorable holidays for you and your family.

Please do not hesitate to contact us should you require any further assistance.

Kind regards
The Golf Resorts Team

Golf Resorts Sa's reply09 Dec 2022, 17:46

Official