CO
Claude O

1 reviews | Active since May 2020

31 Aug 2021, 08:20

GOLF RESORTS MEMBERSHIP STAY AWAY

19/8 provisionally booked 2 x units for a 1 week holiday at San Lameer to attend a wedding on SCoast in March 2022. Fortunately a family member offered accommodation closer the venue , so we cancelled with GRC 29/8. I was then asked to pay a a cancellation fee of R1700-00 per unit, as we booked 2 units - R3400-00. No official booking was confirmed, received or paid for. Member of GRC for past 15 years, we have been unable to make bookings suitable for our holidays due to over subscription and continuous sales of this membership with only a handful of holiday units available. GRC no longer cares for members, only about the bottom line and ****ty customer service. When asked how we can sell this membership, we are told they cannot help, we must sell it ourselves.With levies totalling 15k a year, Golf Resorts is an absolute waste of time, money and poor service, what started as a great idea, awesome service, has turned into a commodity, 1 star customer experience personally I am now looking legally at how to get rid of this membership. I will request a copy of my official original contract signed, to seek counsel on how we get out of this bull**** - - just cant #win

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Replies (1)
Golf Resorts Sa
Golf Resorts Sa's reply31 Aug 2021, 15:28
Official
Hi Claude O 

Thank you for getting in touch with us.  

Kindly note that we have emailed you directly with reference to the cancellation of your reservation at San Lameer and confirm that we have resolved this issue. 

Please feel free to respond to the writer or email us directly at ***********. 

Trusting the above is in order. 

Kind regards 
Golf Resorts Club