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jen A

1 reviews | Active since Jan 2024

05 Jan 2024, 13:01

Golf resorts Club SA - How NOT to make you smile!

Paid the earth, upfront, on the promise that they would ADD new, luxury golf resorts EVERY year - we are still waiting! Annual Levy is in excess of R10k - 50% is taken for "Admin Fees" and "revamping of units" - the rest you have to use to book the same old resort! They answer the phone with "How can I make you smile today" - what a joke - you have to book a year in advance or pay for a Bonus Break?!!! There are NO insurance options available for cancellations - and the last straw was having US$ ****** out of our suitcase from the cleaning lady at Atlantic Beach Golf resort - she is still working there despite laying a charge and calling the police! And yes, I did send a detailed report to Golf Resorts management and followed up numerous times - Guess what - no response! Beware of investing here is all I can say!

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Replies (1)
Golf Resorts Sa
Golf Resorts Sa's reply17 Jan 2024, 10:20
Official
Good day, Jen. We’re sorry to learn that your experience with Golf Resorts Club fell short of your expectations. Our community boasts over 100,000 satisfied members, and we'd like you to be one of them. I’m Prabashni Naidoo, the Brand Manager, here to demonstrate that we are dedicated to delivering exceptional service. Please contact me via WhatsApp on ***, and I'll personally attend to your Query and provide regular updates. Your satisfaction is our priority. ✨