Taking \helpful\" to a whole new level (sarcasm )"

My step daughter visited Golding's. (She is on my medical aid) No accounts were received, not by post or email. There was also no phone call querying an unpaid account. The first time I knew anything about it was when I was blacklisted at ITC. I immediately paid the account and requested a \paid up\" letter, but I was told they would not give me one and that I must deal with ITC. When I asked why, I was told, \"we don't do that\". No other reason was given. I ask, as a client, who has paid the account, surely a letter can be given to me to confirm that, but no. I then asked to speak to Mrs Golding and was told,\"she is busy, and she would handle it\", I asked what she would do, and was given the same response. I was then told, \"you don't pay your account and when you do, you expect us to jump through hoops for you\".<br> <br> I, like many others, don't have an issue with the function of ITC, and am all for taking people to task for bad debit, but I take exception when people use it as a tool to do their jobs for them.<br> I also believe people in a \"service\" industry, should behave as though they were providing a service."