Undisclosed invoicing process

For the last few weeks I searched for a reputable compression stocking supplier. They basically all are and prices are ranged about the same. Stock was a general problem and I eventually called Lizelle back to confirm and promised to collect from their branch since I would be in the area. All fair enough, paid for the stockings, filled in the tiny customer details and passed it on. What struck me at first was: they did not require my medical aid number and when I mention I would enter the patient's, my disabled wife, name, I was given the 'whatever' look. I inquired about a printed invoice with nappy codes, etc. and requested the invoice before I left.<br> <br> Lizelle stated it was standard practice for GOC to generate the invoice at their HO and I wlll receive it attached in an e-mail in about two weeks time!!!?!! <br> WITH NO MEDICAL AID DETAILS, NO REFERRALS, ETC. <br> How do you expect to generate a proper and complete invoice?? <br> <br> If it was not essential to have these stocking, I would have had the transaction reversed and ordered the goods somewhere else, with or without delayed delivery.<br> <br> Lizelle, your company just lost a customer, no matter how small, a loss never the less!