Unhappy customer

Good day

I have app**** for Fibre by goldfields as this iw th3 only fibre available in my area it is to my concern that I have had the worst service than expected

1. When applying for the fibre there was no indication on paper work that I had to pay pro rata and was also not advised

2. I received an Sms with an amount more than I have app**** for, I then phoned goldfields to complain about having to pay so much I was then only advised that there was a pro rata amount at the end of the month

3. Amount app**** for was R699 and pro rata was R540 as discussed with D****chka that will be the amount that I would pay end of Aug 2021, but they took an amount of R1398 that was not approved by me

As I have phoned this morning to find out what was going on as to why I have to pay so much, the lady was very rude and said she wil have to speak to D, I have still not received any feedback regarding this matter

Can you please kindly get back to me with a solution as this is very frustrating for me as a customer