Unprofessional service and poor state of room.

I booked in at the Golden Valley Lodge on the 24/5/25. At first glance all was well, however the state of the room(144) was substandard and not as advertised on social platforms. The shower had thick black mould, the hand basin was blocked as the water c ou is not go down. The table top was old and dilapidated, the bed / room was flea infested. Herewith my email to the lodge, I received a telephonic call from them saying that the room was clean and absolutely nothing was wrong. I have never ever encountered such unprofessional service from any hotel that I have stayed in. They should learn, how to deal with patrons. Dear Zuziwe Maphanga, Hildegardt Brandt, I am writing to express my disappointment with quality of my recent stay at your Lodge. During my stay on Saturday the 24 May 2025, my room number 144, was unfortunately not up standard I would expect from your lodge of this calibre. Specifically bathroom shower has mould and algae on the floor and corners( this posses a major health risk). Old counter tops, no s****s in the room, fleas in bed( my wife managed to catch 2 )

These issues significantly impacted my enjoyment of my stay and did not meet the advertised standards of your lodge. I had my cousin from Johannesburg with me and quite frankly felt embarrassed. I would appreciate it if could investigate this matter further and take steps to ensure that such issues do not recur in the future. I would also like to discuss a potential resolution or compensation for the inconvenience experienced.

I did ask to moved to another room, but none were available. Your staff seems to be fami**** with the appalling conditions of some of the rooms.

I look forward to hearing from you at your earliest convenience.