Lack of co-operation from Debt Councellor

We app**** for Debt counselling in 2009 with Golden Touch. A court date was set, however was postponed. We laterfound out that our Debt review application was terminated. Creditors which were notified of our debt review started calling + demanded all payment with interest due from the start of our debt counselling. Knowing none the better we made arrangements to pay everyone. We app**** for credit cards etc + were approved without hassle, which was a confirmation of our debt review saga being in the past. Just recently we app**** for a bond. FNB approved a 90% bond however the interest rate was 13.75% over 20yrs. We could not afford this offer and awaited for other banks to respond. Standard bank responded saying that we were on debt review+ could not help. I contacted Golden touch, (number from STD bank) +asked for their assistance. After giving our copy of ID's I was told that they have no records(no longer debt counselors) + we were to issue a form 16 to them for further assistance. We have no knowledge of such. All we needed was what was due to us from the beginning, A simple cancellation letter! They have refused to assist us further. We want to rectify this mess immediately.