TW
Tamara W
1 reviews | Active since May 2022
03 May 2022, 14:12
Golden Signature Pools
<div>I wouldn't recommend Golden Signature Pools .The build is okay, but when it comes to the after sales service and honouring their warranties, this company is really shocking.
I built my pool from scratch with them almost a year ago. There's a leak by the skimmer box, causing the pump not to work efficiently. The filter at the pump doesn't get full and so the pump struggles. This causes the creepy to get sluggish and eventually stop. There are bubbles at the pool skimmer which shouldn't be there. Confirming the leak. Additionally, the wall by the pool skimmer is still filling up with water.
I've been made promises for almost a year now that it will be fixed. Every single time a date has been set literally nobody has pitched, without warning or attempts to reschedule on their end. I've had to call them on these days to find out if they're still coming to fix, only to be told 'sorry they're just really busy right now and can't make it'. This has happened on 11 occasions. Bruce sent me an email stating he would fix the pool by end April. Today, 3 May, having moved the date out, he did not pitch saying that he did not have a pool bladder available - it was being used on his other jobs. Today I give up asking and will have to use a different company to fix. I will also be suing him.
I really would not recommend Golden Signature Pools. Terrible service. Very unprofessional. Aggressive man who has sent me numerous aggressive emails and Whatsapps - I have saved them all. They will leave you with a pool that doesn't work efficiently, parts that are broken, and never return. They are also not affiliated with any Spa or Pool governing body like the NSPI. Makes sense because then they'd have to comply with a code of conduct that promotes consumer goodwill and confidence in the pool industry.
I suspect I have also been heavily overcharged after speaking to other service providers when searching for somebody to fix my pool's current problems - created, but never fixed, by Golden Signature Pools.</div>
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Replies (5)TW
Tamara W's updateReviewer Update
03 May 2022, 14:14Golden Signature Pools Facebook reviews: https://www.facebook.com/Goldensignaturepools/reviews/
TW
Tamara W's update03 May 2022, 14:14
Reviewer Update
Golden Signature Pools Facebook reviews: https://www.facebook.com/Goldensignaturepools/reviews/
TW
Tamara W's updateReviewer Update
03 May 2022, 14:29Message I just received from Bruce after posting this review, 3 May 2022, 14:23
I going to sue you for everything you have are bored miss Wilson trust me I will sue you for defamation carry you clearly have a company that is very quite or you are simple one bored person Mrs Wilson you are a lier and have a fat chip on your shoulder I see you in do you think for one second you break me I tell you to face I going to sue the **** out of you so carry on post I am loving it even post you just get sue for more I not your play mate or kids do you understand me you disrespectful abuse person - Bruce
I going to sue you for everything you have are bored miss Wilson trust me I will sue you for defamation carry you clearly have a company that is very quite or you are simple one bored person Mrs Wilson you are a lier and have a fat chip on your shoulder I see you in do you think for one second you break me I tell you to face I going to sue the **** out of you so carry on post I am loving it even post you just get sue for more I not your play mate or kids do you understand me you disrespectful abuse person - Bruce
TW
Tamara W's update03 May 2022, 14:29
Reviewer Update
Message I just received from Bruce after posting this review, 3 May 2022, 14:23
I going to sue you for everything you have are bored miss Wilson trust me I will sue you for defamation carry you clearly have a company that is very quite or you are simple one bored person Mrs Wilson you are a lier and have a fat chip on your shoulder I see you in do you think for one second you break me I tell you to face I going to sue the **** out of you so carry on post I am loving it even post you just get sue for more I not your play mate or kids do you understand me you disrespectful abuse person - Bruce
I going to sue you for everything you have are bored miss Wilson trust me I will sue you for defamation carry you clearly have a company that is very quite or you are simple one bored person Mrs Wilson you are a lier and have a fat chip on your shoulder I see you in do you think for one second you break me I tell you to face I going to sue the **** out of you so carry on post I am loving it even post you just get sue for more I not your play mate or kids do you understand me you disrespectful abuse person - Bruce
Golden Signature Pools's replyOfficial
03 May 2022, 15:14 Good Day Tamara
Please see response to your tenant, Taryn Howard, below:
"The reason why we have so many positive reviews is because our service and workmanship is excellent, as it was to you when we initially did your pool, and if our service was not you would not have requested us to also build your swimming pool at your 2nd property after doing the renovation for you. When we initially offered to carry out the warranty repairs you advised that we could not as you were going into hospital for a operation. Our warranties on our pools do not give a time frame as to when the warranty repairs are going to be carried out. We obviously do our utmost best to attend to it asap but unfortunately there is sometimes circumstances that prohibit this. Yes we had arranged to come to your property today between 11 and 12 to start emptying the pool and confirmed that all our water bladders are on other sites so was not able to save the water in your swimming pool, please noting that the warranty only covers the repairs to the swimming pool and not the cost of refilling the swimming pool. It was noted to you that should you insist on wanting to save the water that you would need to then wait until Monday when our bladders are available again, to which you refused. We have also stuck to our word by saying that repairs would be carried out at the end of April, taking into account that the 30th fell over the weekend and yesterday was a public holiday therefore today being the first working day to attend. We are still more than happy to uphold the warranty as promised and confirm that our bladders will be available on Monday to attend, please confirm. Regards Bruce "
The reason why your pump "struggles" is because you do not keep the water at the correct level so the system sucks in air which slows the pump down, I have explained this to you numerous times.
We only completed your pool in September 2021 so as far as you advising that you have been waiting for a year for us to attend to the warranty that is very much untrue. Appointments were also cancelled by your tenants due to her having to go into hospital, there is always 2 sides to a story.
I am not willing to fight with you anymore Tamara or will accept your abusive phone calls and threatening messages. We have said that we will attend to the warranty on your swimming pool and if you wish to go to another swimming pool company then that is at your own discression.
Should you continue to post untrue facts then I will lay a charge of deformation of character and see you in court.
You have a lovely day further
Regards
Bruce
Golden Signature Pools
Please see response to your tenant, Taryn Howard, below:
"The reason why we have so many positive reviews is because our service and workmanship is excellent, as it was to you when we initially did your pool, and if our service was not you would not have requested us to also build your swimming pool at your 2nd property after doing the renovation for you. When we initially offered to carry out the warranty repairs you advised that we could not as you were going into hospital for a operation. Our warranties on our pools do not give a time frame as to when the warranty repairs are going to be carried out. We obviously do our utmost best to attend to it asap but unfortunately there is sometimes circumstances that prohibit this. Yes we had arranged to come to your property today between 11 and 12 to start emptying the pool and confirmed that all our water bladders are on other sites so was not able to save the water in your swimming pool, please noting that the warranty only covers the repairs to the swimming pool and not the cost of refilling the swimming pool. It was noted to you that should you insist on wanting to save the water that you would need to then wait until Monday when our bladders are available again, to which you refused. We have also stuck to our word by saying that repairs would be carried out at the end of April, taking into account that the 30th fell over the weekend and yesterday was a public holiday therefore today being the first working day to attend. We are still more than happy to uphold the warranty as promised and confirm that our bladders will be available on Monday to attend, please confirm. Regards Bruce "
The reason why your pump "struggles" is because you do not keep the water at the correct level so the system sucks in air which slows the pump down, I have explained this to you numerous times.
We only completed your pool in September 2021 so as far as you advising that you have been waiting for a year for us to attend to the warranty that is very much untrue. Appointments were also cancelled by your tenants due to her having to go into hospital, there is always 2 sides to a story.
I am not willing to fight with you anymore Tamara or will accept your abusive phone calls and threatening messages. We have said that we will attend to the warranty on your swimming pool and if you wish to go to another swimming pool company then that is at your own discression.
Should you continue to post untrue facts then I will lay a charge of deformation of character and see you in court.
You have a lovely day further
Regards
Bruce
Golden Signature Pools
Golden Signature Pools's reply03 May 2022, 15:14
Official
Good Day Tamara
Please see response to your tenant, Taryn Howard, below:
"The reason why we have so many positive reviews is because our service and workmanship is excellent, as it was to you when we initially did your pool, and if our service was not you would not have requested us to also build your swimming pool at your 2nd property after doing the renovation for you. When we initially offered to carry out the warranty repairs you advised that we could not as you were going into hospital for a operation. Our warranties on our pools do not give a time frame as to when the warranty repairs are going to be carried out. We obviously do our utmost best to attend to it asap but unfortunately there is sometimes circumstances that prohibit this. Yes we had arranged to come to your property today between 11 and 12 to start emptying the pool and confirmed that all our water bladders are on other sites so was not able to save the water in your swimming pool, please noting that the warranty only covers the repairs to the swimming pool and not the cost of refilling the swimming pool. It was noted to you that should you insist on wanting to save the water that you would need to then wait until Monday when our bladders are available again, to which you refused. We have also stuck to our word by saying that repairs would be carried out at the end of April, taking into account that the 30th fell over the weekend and yesterday was a public holiday therefore today being the first working day to attend. We are still more than happy to uphold the warranty as promised and confirm that our bladders will be available on Monday to attend, please confirm. Regards Bruce "
The reason why your pump "struggles" is because you do not keep the water at the correct level so the system sucks in air which slows the pump down, I have explained this to you numerous times.
We only completed your pool in September 2021 so as far as you advising that you have been waiting for a year for us to attend to the warranty that is very much untrue. Appointments were also cancelled by your tenants due to her having to go into hospital, there is always 2 sides to a story.
I am not willing to fight with you anymore Tamara or will accept your abusive phone calls and threatening messages. We have said that we will attend to the warranty on your swimming pool and if you wish to go to another swimming pool company then that is at your own discression.
Should you continue to post untrue facts then I will lay a charge of deformation of character and see you in court.
You have a lovely day further
Regards
Bruce
Golden Signature Pools
Please see response to your tenant, Taryn Howard, below:
"The reason why we have so many positive reviews is because our service and workmanship is excellent, as it was to you when we initially did your pool, and if our service was not you would not have requested us to also build your swimming pool at your 2nd property after doing the renovation for you. When we initially offered to carry out the warranty repairs you advised that we could not as you were going into hospital for a operation. Our warranties on our pools do not give a time frame as to when the warranty repairs are going to be carried out. We obviously do our utmost best to attend to it asap but unfortunately there is sometimes circumstances that prohibit this. Yes we had arranged to come to your property today between 11 and 12 to start emptying the pool and confirmed that all our water bladders are on other sites so was not able to save the water in your swimming pool, please noting that the warranty only covers the repairs to the swimming pool and not the cost of refilling the swimming pool. It was noted to you that should you insist on wanting to save the water that you would need to then wait until Monday when our bladders are available again, to which you refused. We have also stuck to our word by saying that repairs would be carried out at the end of April, taking into account that the 30th fell over the weekend and yesterday was a public holiday therefore today being the first working day to attend. We are still more than happy to uphold the warranty as promised and confirm that our bladders will be available on Monday to attend, please confirm. Regards Bruce "
The reason why your pump "struggles" is because you do not keep the water at the correct level so the system sucks in air which slows the pump down, I have explained this to you numerous times.
We only completed your pool in September 2021 so as far as you advising that you have been waiting for a year for us to attend to the warranty that is very much untrue. Appointments were also cancelled by your tenants due to her having to go into hospital, there is always 2 sides to a story.
I am not willing to fight with you anymore Tamara or will accept your abusive phone calls and threatening messages. We have said that we will attend to the warranty on your swimming pool and if you wish to go to another swimming pool company then that is at your own discression.
Should you continue to post untrue facts then I will lay a charge of deformation of character and see you in court.
You have a lovely day further
Regards
Bruce
Golden Signature Pools
TW
Tamara W's updateReviewer Update
03 May 2022, 15:18I will see you in court Bruce as you installed a faulty pool, have taken almost a year to fix it, and still have not fixed it.
You continue to be extremely rude and aggressive and unprofessional. You have broken promise after promise and you are in breach of contract.
You continue to be extremely rude and aggressive and unprofessional. You have broken promise after promise and you are in breach of contract.
TW
Tamara W's update03 May 2022, 15:18
Reviewer Update
I will see you in court Bruce as you installed a faulty pool, have taken almost a year to fix it, and still have not fixed it.
You continue to be extremely rude and aggressive and unprofessional. You have broken promise after promise and you are in breach of contract.
You continue to be extremely rude and aggressive and unprofessional. You have broken promise after promise and you are in breach of contract.
TW
Tamara W's updateReviewer Update
03 May 2022, 15:20And I am not the only one who has had a very similar experience in the last year. One simply has to Google you and your business reviews. Your unhappy customers have made contact with each other and I am not the only taking you to court for this, which only corroborates my reviews and experience of you. You are literally *****ing our money - installing faulty pools that don't function as they should and lose water, with zero follow through on fixing the problem.
TW
Tamara W's update03 May 2022, 15:20
Reviewer Update
And I am not the only one who has had a very similar experience in the last year. One simply has to Google you and your business reviews. Your unhappy customers have made contact with each other and I am not the only taking you to court for this, which only corroborates my reviews and experience of you. You are literally *****ing our money - installing faulty pools that don't function as they should and lose water, with zero follow through on fixing the problem.