Shockingly rude cashier

I had an extremely bad experience dealing specifically with a cashier called Micaela. I ordered a meal via Uber Eats, but the meal was delivered in a unacceptable state, packaging ruptured and sauce leaking all over. I understand that these things happen (often delivery drivers' negligence ). The order was cancelled and I promptly re-ordered and thought I would give the restaurant a call to request that they wrap the packet in some additional plastic wrapping or something the second time around. The response I got was, to say the least, shocking. The person identified herself as Micaela and went totally ballistic, telling me off for daring to 'complain' and that they (the restaurant) won't take responsibility for delivery drivers messing up. I was not even upset in the least when calling, but was not given an opportunity to finish a single sentence, got shouted over and warned that if the order was not to my satisfaction the second time that it was 'my problem' and that I should rather take that up with Uber Eats and not call again... As a business owner myself I tried to be calm and courteous but I have NEVER been spoken to this way. This person needs to be taught some basic telephone manners and how to speak to customers. She has now ensured that I will never do business with Golden Rose again, and she will definitely cost them more business in future.