Shocking service from Golden Leopard Resorts

Absolutely shocking service from Golden Leopard Resorts - I had a reservation at Mantyane Resort in the Pilanesberg for three nights in late October 2020 for myself and three friends from the Netherlands that were due to travel to South Africa for a holiday. Due to the Corona Virus pandemic, this reservation had to be cancelled. I cancelled this reservation well in advance and was informed by a reservation agent to supply a letter of confirmation from my bank confirming my banking details so that the refund of the deposit paid (R9953.00) could be refunded. I did as requested and supp**** the information required. After sending numerous emails to Golden Leopard Resorts and trying to call them with no luck, I am still waiting to hear from them. Emails go unanswered as well as telephone calls to their offices. We had reservations at nine different accommodation establishments over a three week period and all of the accommodation establishments EXCEPT Golden Leopard Resorts have refunded me the monies I had paid to them. Pathetic service indeed from Golden Leopard Resorts.