Refunds

We made a booking for December for 4 nights with golden leopard resorts. We o ly had to pay the full amount on the day of arrival but we decided we will pay the full amount then it is paid. But then we had to cancel our booking then they told us they need to take 25% for banking costs. Now its the 3rd week after we cancelled the booking but still waiting on our money. Everyday they have new excuse why it wasnt paid. First they said payments are only on a friday or a thursday. Then the CEO did not sign the document and then the lady who need to release the money are not there. My next option are to go to all the newspapers as this is unacceptable. How can they work like that. We made a payment of R1000 deposit and then a payment of R11800. Now we struggle to get our money that did not even had to be paid in full and they want to take money for banking fees. I WILL NEVER RECOMMEND ANYONE TO USE THEM. IF THEY WANT TO WORK LIKE THAT THEN THEY NEED TO CLOSE THEIR DOORS.