Is it that you want to keep the ***s away from the public eye???????

We have really tried everything now. But it really seems that the staff at Manyane and Golden Leopard Resorts really do not seem to care...

We have stayed at different resorts in and around Pilanesberg for years now. The service has however very much declined. Making a successful booking seems to be nearly impossible. We enquire and enquire and enquire. We however have to wait weeks on end to get responses. Specifically from a lady called Ingrid. Ingrid responds to mails every month or so.

We have been trying to arrange our holiday for months now. We have even been forced to use agencies, at great costs, as we receive no feedback.

We booked a few weeks of stay in different resorts around Pilanesberg, as we always do. We tried to make a booking at Manyane for 13 Dec - 17 Dec. We always book at least one week at Manyane. In June we were told that all the self-catering chalets had been booked. This seemed very strange, but we accepted it...

In July we were informed that Safari Tents had one tent available for that week. We quickly booked and paid for this site. We are however flying in my mother from Cape Town. She arrives this Saturday. We obviously want to take het with. We contacted GoeldenLeopard. We spoke to a lovely lady who said we can put a matrass on the floor in the Safari Tent so that my mom can sleep on the bed and we can sleep in the tent. This was as near as perfect as we could get.

Then we attempted to change the dates so that we can be there from 13 Dec - 20 Dec. Just three days extra. We were told that would not be possible. We were then also informed that my mom will not be able to share the tent with myself nd my husband.

We have been looking forward for months now! We are however constantly informed of bad news. That is when we receive any feedback at all...

Then a friend of ours recently told us that they recently booked a self-catering chalet at Manyane. We could not believe it! We spent so much time and money investing in this holiday. We were told there is no chalets left. And Ingrid NEVER responds to emails!

My mom is here in five days. She struggles to move around and lives in a High Care Facility. It is already a huge deal that she is able to come here at all. Now we hear that there are units available! Why are we being discriminated against?!?!

Is it that you want to keep the ***s away from the public eye???????

I cannot believe the level of service we are receiving. I feel like taking this matter to the Ombudsman, to all platforms of social media and further.

The only thing that makes my family different is that we are ***!

We are therefore forced to believe that the only reason we are not provided with a chalet from 13 - 20 Dec. I do not believe that we cannot be accommodated. If no one is therefore answering us then they must have something against us?

I am highly disgusted and expect urgent feedback!

André Heunis