Requesting a full refund.

Our guests arrived on Sunday, 15 February at the Guest House. On arrival they were greeted by a cleaning lady who showed them a piece of paper on which room allocations were written. The room allocations had changed despite many communications from PEPPS, confirming room bookings. The Wi-Fi access for the guests was imperative as they were attending an iPad summit. They were told by the owner that there was no Wi-Fi access, which does not measure up with what is advertised on the webpage. The main reason for the cancellation was the lack of Wi-Fi accessibility and that the rooms we had booked were not available. Both the principal of the Preparatory School and the College were present and communicated to the owner their reasons for requesting a refund. The owner shouted and became so angry that he had to be escorted out of the room. This final breach of professionalism was the final straw. The receptionist assured us that the money would be refunded. Furthermore, on most websites Golden Gate is advertised as three star accommodation, when it is in truth a one star. We took photos of the accommodation to support our motivation for cancellation. We request a full refund.