Dissatisfied customer

I am very dissatisfied with the service provider (Golden Events) as I paid for my function, which was not carried out as it was during the midst of the sudden escalation of the state of disaster during the pandemic. No function was held, and agreements were made to postpone the reservation to a later time. Further discussion was held to arrange a refund and cancel the event due to multiple deaths in my family. This was not followed through nor committed to.

Never have I seen a company do this. All other service providers booked to cater for the same function and arrangements had refunded my payments with ease as there was no event.

I am truly disappointed as it was not a small amount of money, as well as the abrupt loss of communication to refund the fees for an event that was paid for in full but not held. Yet upon requesting payment, there was constantly contact to query about payment being made.