refusal for refund or accommodation of booking

I had booked accommodation prior to lock down. No communication from the owner was received after lock down. I contacted him regarding the booking and was informed that I could book till end of November. When I provide dates today I was informed that another family have booked all the units and no refund will be provided.

Dear Monica

We cannot list availability for each day of each month for you, its impossible.

You have to let us know what dates you require so we can advise you accordingly first, thereafter you book your leave.

Best regards Hivesh

On Tue, 04 Aug 2020, 11:25 Monica Blignaut, <***> wrote: Dear Hivesh

I have highlighted my text. If you do not inform that certain dates are not available how will I know. Please see below email thread.

I do not think you being fair.

On Fri, 24 Jul 2020, 08:50 Monica Blignaut, <***> wrote: Dear Hivesh

Thank you, much appreciated. Lest see as soon as we are allowed to travel out of the province, I will try for my leave and make the necessary arrangements. Please inform if I can book weekend and how many days.

On Friday, July 24, 2020, 08:32:00 AM GMT+2, Hivesh Singh <***> wrote:

Good morning Monica

Thank you for your email & apologies once again for the delayed response.

At this stage, under current circumstances, we are further extending any prior bookings till the end of November. We will review if there are any changes

Please show me where you indicated that these days where taken? Please be fair.

On Tuesday, August 4, 2020, 11:18:10 AM GMT+2, Hivesh Singh <***> wrote:

Dear Monica

Like I previously indicated, it would have been impossible to inform you that these dates were taken as we had no knowledge of what your intended dates were. You also didn't specifically ask for those dates previously. One generally checks dates availability and then books leave accordingly

If you did previously indicate to us your dates required for Nov, kindly fwd the correspondence so we can review.

Best regards Hivesh

On Tue, 04 Aug 2020, 11:03 Monica Blignaut, <***> wrote: Dear Hivesh

You did not contact me, I contacted and communicated with you. Please Hivesh find my leave already approved. I canceled due to lock down prior to this. Please see highlighted and bold text below.

I contacted you as per below email. You did not tell me that anyone had made booking. You had not even seen my email. If I had not contacted you on whatsapp.

Please, I beg of you to make a fair decision. It will only be me and my gran daughter coming down..

Kindly take into consideration that I contacted you and informed you that I am booking leave. No communication from you that these days where booked. I think as the owner it is your responsibility to inform if there where dates already booked. I cannot imagine that there are dates booked. I booked this leave immediately after our conversation. The only reason I did not inform you my manager was on leave and only got back on Monday.

Please consider all these facts, I pray you will see things from my perspective.

----- Forwarded Message ----- From: Hivesh Singh <***> To: Monica Blignaut <***> Sent: Friday, July 24, 2020, 09:16:05 AM GMT+2 Subject: Re: Payment confirmation

Perfect..

Thanks & warm regards Hivesh

On Fri, 24 Jul 2020, 09:14 Monica Blignaut, <***> wrote: ok, thanks for the clarity, I will rather take midweek make the most of my stay.