GOLDCAR RENTAL NOT RECOMMENDED

When we collected the hired vehicle on 8th June 2015,we were informed that the insurance we initially took with you was of no use orbenefit. We were advised to take a fully comprehensive cover which we did in the<br> amount of 193.70 Euros, proof was given of this. Goldcar Rental was contacted by<br> the assistant of Goldcar Rental Porto, Portugal to advise them of this in our presence but was unable to<br> get through to their offices as phones wee unanswered. We received an email on 22/9/2015 confirming that \a"refund would be done and to this date still await same and our numerous emails are being ignored."""