Unprofessional staff at hotel

On 31 December 2017 the Theme park closed due to rain. When enquiring about what could be done to compensate guests should the theme park be closed, they hotel reservation manager Samantha at the Theme Park Hotels tells us to just move our booking to another day if we want to get on any rides. We were busy checking in when she told us this. How is this a professional response?

I understand that weather plays an important roll in the rides being open but surely they should have vouchers in place should their guests not be able to enjoy the theme park that is part of the R2000 they paid to stay there!!!!!