Refund

We went to a theme park on 9/10/19 to celebrate my friend's birthday.. I was double charged as I paid with a bank card for the ticket and it was refunded to another account. I was told it will reflect after 3 days but it didn't happen and when I enquire I am told about 7 days..yes I waited for 7 days and nothing happened. I had to produce my bank statement and the slips from the theme park and wait for them to look at the cctv footages. Nothing helped and still today I haven't got my refund. No one is helping and all I get is excuses.I am not sure if I will get help. This is truly frustrated and unacceptable as I have been waiting.I find this unprofessional.