Gold Reef City change of method to enter the theme park

Gold Reef City, you have changed your method of purchasing tickets and failed to send communication to patrons. We were met by the most rude arrogant employees at the entrance today letting us know we cannot enter without purchasing tickets online. Most unhelpful employees. Patrons were just piling at the entrance with no assistance or direction being told of. Most ugly experience at the theme park. Your communication department failed at process change.