Unfair Credit Flag After Same-Day Cancellation

Extremely disappointed with Gold Leaf Financial Services.

I cancelled my agreement within a day, and I was informed by the company via WhatsApp that the debit order and mandate had been cancelled. My banking app also reflected that the debit order was successfully cancelled, so I trusted that the matter had been resolved correctly.

To my shock, I later discovered that despite this, they still proceeded to negatively flag my credit profile. This is completely unfair and has caused unnecessary stress and potential damage to my financial reputation.

A company cannot confirm cancellations to a client, reflect the cancellation on the banking side, and then still proceed with adverse credit listing afterwards. Communication and accountability from their side have been extremely disappointing.

I am currently disputing the matter and requesting that the incorrect flag be removed immediately. I hope no other customer has to go through the same experience.