They phoned me in March to tell me that Nedbank is overcharging me with car and personal loan,they then told me they can help me to reduce the statement,I agreed

They phoned me in March to tell me that Nedbank is overcharging me with car and personal loan,they then told me they can help me to reduce the statement,I agreed. Since April my instalment was reasonable.on the 19th September I got a call that Nedbank is sending ppl to come take my car because my car is in areas, I contacted Gold Leaf, they blocked me.I contacted NCR,they gave me forms to fill up and to email them,I did that,I then phoned to check if they did received emails,they said not yet,I must phone the following day to check,when I phone my number is blocked ,alternative number is also blocked.Gold leaf took my R8660 even after trying to block them