FINALIZATION OF MY ACCOUNT

Good day, as per my statements received, I made my final payment on 25.02.2026. All accounts paid up. All I need is confirmation in writing that my debit order will be cancelled and no further payments will be deducted but then I am told there are two accounts that suddenly have amounts on them. I was informed documents and a query has been submitted to the 2 creditors and that my debit order will be cancelled for now but nothing in writing. I need written confirmation regarding the finalization of my account but nothing on that. I have requested the info via whattsap but communication is not consistant and no one is able to confirm 100%.