At first it was like the sun, moon and the stars but recently things change people put end of year functions before their clients

At first it was like the sun, moon and the stars but recently things change people put end of year functions before their clients. Double deduction happened in October got paid back in 2day thank you Alfonso, got someone new Blanche got double deducted again now November it has been 6days I'm still waiting for my refund i don't get response back on their whatsapp how unprofessional. I'm actually with this back to where i was before i started debit review cause i cant pay my and my childs transport because of this i had to go lend money from a money lender that put me in the same position before this debt review.