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msladyvenom M

1 reviews | Active since Dec 2016

06 Sept 2025, 17:30

Had me travel 32km for "pawn shop pricing"

I had reached out yesterday because I had a whitengold and tanzanite ring that I no longer needed. I contacted GC via WhatsApp and that part of the process was straightforward and well organized. They asked for pictures/details and set up an appointment at the Alberton branch. Mind you, I was coming from Boksburg, so it was a 31 km trip. As I had paid R8k for my ring in 2017 I was optimistic it would hold SOME value (understanding they would offer less so they can make a profit).

When I got there, the guys were friendly. But they took a quick look at the ring and offered me R800 for it and basically said it was pretty worthless. Mind you, I got it from a reputable jeweler, so I was taken aback. I couldn't reconcile with the pawn shop pricing and left with the ring.

After paying over R200 for an Uber, it was further insult to injury to be offered 10% of what the ring was purchased for 8 years ago.

I would rather have it appraised for proper value and sell it independently or even give it to soleome who would appreciate it. Was my first, and last, experience.

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Replies (1)
Gold Capital
Gold Capital's reply08 Sept 2025, 16:03
Official
Good afternoon Sara,
Thank you for taking the time to share your experience. We are truly sorry to hear about your disappointment.
Just to clarify, we unfortunately do not purchase tanzanite stones smaller than 1.5ct, as there is very little to no market demand for them. The tanzanite in your ring was below this threshold, which is why we could not attribute additional value to it.
The offer made was therefore based on the 9ct gold content, which weighed 1.9 grams. We completely understand how this may have been frustrating and disappointing, especially given the original purchase price and the costs you incurred to visit us.
While we were unable to meet your expectations, we do recommend considering a private sale for such jewellery, as this may allow you to achieve a higher value from a buyer who appreciates the piece for its design rather than just its raw materials.
We value your feedback and will use it to ensure our communication is clearer upfront regarding items we are unable to buy.
Kind regards,
Gold Capital Team