KB
Kyle B
1 reviews | Active since May 2019
09 May 2019, 22:14
Dishonest and cheats
I went to gold capital about 2 weeks ago to see what they will give me for 2 18k gold rings. they told me the weight on the gold when they weighed it was 3g and made me an offer. I kept the rings and did not take the offer. just out of interest sake I took the rings to another place that buys gold and saw with my own eye that the actual weight of the 2 18k gold rings are 5.8g. so I was **** to by gold capital.
to make it worse I had some s**** gold that I did in fact sell to them and was told that the weight was 2g, note weight checking is done where you as client cant see the actual weight so you trust these people. so was wondering in they did me in as well with the weight of my s**** gold.
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Replies (3)0
Replies (3)
Gold Capital's replyOfficial
10 May 2019, 08:43Good day Kyle, Thank you for taking time to write a review and express your grievances, we are sorry that you feel our service did not meet up to your expectations.
Our greatest desire is to ensure our customers are satisfied at all levels.
In answer to your statement regarding the weight of your rings, we do see hundreds of customers on a weekly basis, so it is very difficult for us to recall your exact appointment, we are however confident in saying that if there was a discrepancy in weight it must have been that we deducted weight based on stones in your rings.
Please accept our sincere apologies, our aspiration is to keep you as one of our valued clients, and we hope to serve you better in the future.
Our greatest desire is to ensure our customers are satisfied at all levels.
In answer to your statement regarding the weight of your rings, we do see hundreds of customers on a weekly basis, so it is very difficult for us to recall your exact appointment, we are however confident in saying that if there was a discrepancy in weight it must have been that we deducted weight based on stones in your rings.
Please accept our sincere apologies, our aspiration is to keep you as one of our valued clients, and we hope to serve you better in the future.
Gold Capital's reply10 May 2019, 08:43
Official
Good day Kyle, Thank you for taking time to write a review and express your grievances, we are sorry that you feel our service did not meet up to your expectations.
Our greatest desire is to ensure our customers are satisfied at all levels.
In answer to your statement regarding the weight of your rings, we do see hundreds of customers on a weekly basis, so it is very difficult for us to recall your exact appointment, we are however confident in saying that if there was a discrepancy in weight it must have been that we deducted weight based on stones in your rings.
Please accept our sincere apologies, our aspiration is to keep you as one of our valued clients, and we hope to serve you better in the future.
Our greatest desire is to ensure our customers are satisfied at all levels.
In answer to your statement regarding the weight of your rings, we do see hundreds of customers on a weekly basis, so it is very difficult for us to recall your exact appointment, we are however confident in saying that if there was a discrepancy in weight it must have been that we deducted weight based on stones in your rings.
Please accept our sincere apologies, our aspiration is to keep you as one of our valued clients, and we hope to serve you better in the future.
KB
Kyle B's updateReviewer Update
10 May 2019, 09:23And so did the other company deduct weight for the stones in the ring and still the weight difference was 2.8g more than your company said my rings weigh. I feel everyone selling gold to you to go for a 2nd opinion on the weight on there items before selling to your company.
This is my opinion and that is why there are social media platforms to Express my opinion.
I will never use your services again and will also not recommend your company to anyone.
Thanks
KB
Kyle B's update10 May 2019, 09:23
Reviewer Update
And so did the other company deduct weight for the stones in the ring and still the weight difference was 2.8g more than your company said my rings weigh. I feel everyone selling gold to you to go for a 2nd opinion on the weight on there items before selling to your company.
This is my opinion and that is why there are social media platforms to Express my opinion.
I will never use your services again and will also not recommend your company to anyone.
Thanks
KB
Kyle B's updateReviewer Update
23 May 2019, 11:18I have been contacted by gold capital and they have properly explained to me how it works regarding the weight and stones in the rings etc and I am happy with what was explained to me and would like to change my bad review to a good review as I am happy with there quick response on my review and helpful services.
KB
Kyle B's update23 May 2019, 11:18
Reviewer Update
I have been contacted by gold capital and they have properly explained to me how it works regarding the weight and stones in the rings etc and I am happy with what was explained to me and would like to change my bad review to a good review as I am happy with there quick response on my review and helpful services.