*********** consultant.
I was very disappointed with their service. On their website, I told them I had some diamond jewellery to sell. They said they could come to my home. I specifically asked how payment worked and was told payment would be made immediately and would be reflected in my bank account while they were at my home. They sent a person who was dressed like she was going to the beach, not a business meeting and was not competent to evaluate diamonds. She said she would have to take the diamonds with her for valuation. I said definitely not. Nothing would leave my home without full payment. She phoned someone who then wanted my valuation certificates. I said I was not going to give them that as my certificates would show me how honest and accurate their valuations were. Why didn't they send someone who could do the job? A total waste of my time.
We are sorry to hear that you had a negative experience with our consultant during your recent attempt to sell your diamond jewellery. We take all feedback seriously and would like to address your concerns.
Firstly, we apologize if our consultant's attire did not meet your expectations. We strive to maintain a professional appearance at all times and will ensure that our team is reminded of this moving forward.
Regarding the valuation process, we understand that you were hesitant to allow our consultant to take the diamonds with her for valuation as your diamonds are in rings with no valuation or diamond certificates. However, this is a standard practice in the industry and is necessary to ensure an accurate valuation to remove diamonds to check colour, clarity and size if there are no supporting documents
We apologize if there was any miscommunication regarding the payment process. Our company payments are immediate and reflecting in your account before the consultant leaves.If you read prevuois reviews you will see that is the case.
We understand that you were not satisfied with the service provided and we would like to make it right. We would also like to add we drove 3 hours to see you .
Thank you for taking the time to share your feedback with us.
Best regards,
Ran Loupo
We are sorry to hear that you had a negative experience with our consultant during your recent attempt to sell your diamond jewellery. We take all feedback seriously and would like to address your concerns.
Firstly, we apologize if our consultant's attire did not meet your expectations. We strive to maintain a professional appearance at all times and will ensure that our team is reminded of this moving forward.
Regarding the valuation process, we understand that you were hesitant to allow our consultant to take the diamonds with her for valuation as your diamonds are in rings with no valuation or diamond certificates. However, this is a standard practice in the industry and is necessary to ensure an accurate valuation to remove diamonds to check colour, clarity and size if there are no supporting documents
We apologize if there was any miscommunication regarding the payment process. Our company payments are immediate and reflecting in your account before the consultant leaves.If you read prevuois reviews you will see that is the case.
We understand that you were not satisfied with the service provided and we would like to make it right. We would also like to add we drove 3 hours to see you .
Thank you for taking the time to share your feedback with us.
Best regards,
Ran Loupo