Disappointing!

I lost my wedding ring , which was made buy a Jeweler who has subsequently pass away. I found another Jeweler to make my ring and need to get Gold. I called Devan at Gold 360 and he said i can buy the 9Ct gold from them and emailed me as well. All excited i then called to confirm today and was told by Devan we don't sell Gold. I'm hugely disappointing! This is bad service and i want him to deliver on his promise as indicated in the email he sent me.