Appalled and very angry

I went to buy clothes for my kids and picked 2 items for myself I went home and realised I could not fit the tights and my kids couldn't fit 2 of the other items and 1 was double charged a few days later I went back for an exchange. I took the bag to the till and I was told to get what I wanted when I went back to pay for the few extra items I had decided to top up. I was told I couldn't exchange my tights and it didn't say that any where on the slip nor the large poster they have behind the till I demanded they exchange my tights eventually it was approved after the manager had humiliated and spoke very rude to me. I paid for my items went home and realised my 1 exchange had not been deducted I called the shop and notified the manager she checked her slips from her end and said I could come and get my cash I told the manager I would only come after the following week as I have to work. I went back a few days ago I was appalled by the treatment I got the other manager on duty was even more rude and blamed me for their mistake I'm cutting my whole incident short as so much happened I waited for almost an hour for the manager to agree to refunding me my money. To top it up as I paid she accused me of *****ing sunglasses that were not even in their store. I can not describe the humiliation just 1 store caused I will never go back there. Pathetic unacceptable service to a cash paying customer (I spent over a R1000 that day and another R400 or R500 the second time and still another R300 the 3rd time. Tokai Capetown Branch

Ps there is however the one lady she wore spectacles, short hair I didn't manage to get her name who helped me maintain my anger she was very helpful and concerned about all this. The managers are rude and unhelpful. They don't deserve those positions. 👎