Impossible to have funds transferred

We set up this account to collect funds for my granny's hip replacement. We are now having huge trouble having the cash paid out. Suddenly, if a SA citizen, you need a valid passport, impossible to obtain at this moment. My cousin offered to have the funds transferred to his account, but it seems impossible to have said funds paid out. Every time there is another problem. I have brought this to GoGetFunding's attention twice in a week and have still had no response!!