bad service

Hello Peter I'm noludwe Luzipho from Port Elizabeth.I've got a problem.i lost my father 2 weeks back.i'm still waiting for my money from the funeral cover.I submitted all the necessary documents but till today.they told me that they still waiting for response from the under writer.company name Goduka hm holdings .email address ********** numbers 041- ********** .my id number is ********** 564081.my foun numbers are ********** 005.