2nd Letter of complaint with Godrich Toyota is Bronkorstspuit

Dear Sir/Madam I will like to express my disappointment to Godrich Toyota service I received on 24 April 2019 from service adviser Nelisiwe (Thobeka Tjaina) and admin lady standing in for Andy. Following from my complaint letter dated 18 December 2018 to Godrich Toyota. Where the dealer accepted their mistake and resolved to say that I must bring in the car at any time they will correct the mistake they did. On 24 April I had brought in my car for 130 000 KM service (Minor service) 7:50 am and raised the same issues as I had raised I had for from ever since they changed my front brake pads. I told they that the front brake are making squeak noise when braking especially in the morning and when the car disk are cold. I also added another problem of my fuel cap locking pin had broken. I told the service agent that I will appreciate if I can have my car latest 13:00 pm because I have another issue to attend at 14:00 pm. The service agent confirm to me that they will be attended too as discussed, but my car was only ready at 16.15 pm. (don’t promise something if you cannot deliver)

The service agent call with cost of R2900 for fuel cap. I than told her that the car is still under warranty and asked her what about it? She that said she will check and inform me, she never did call. They **** to me and said they have attended the brake issue. I told her that it’s not true because the brake were still making noise. The responsible technician said he never did brakes, that a big job for another day. When my car was brought to me the ignition key was not working until I indicated to them that what happen because when I came in the morning it was working fine. This was the indication to me that proper service and checks was not done as it should. I asked what have been done on my car the lady could not explain. I than asked for service manager he was nowhere to be found, I than asked for his assistant who came in and she was completely clueless of customer service and she looked as if she day just waken up from her resting bed. She is too old and must be send home to rest please.

I spend the whole day for my car to be wishy wash and given back to me. This is completely unprofessional and bad customer service. Godrich Toyota is the bad Toyota dealer I have ever come across in South Africa as Toyota customer and car buyer. These people must be called into order otherwise they will tarnish the Toyota brand and Barloworld. It a second time I have a similar problem. If it was for me, they should be paid a cent for what they did. I will never recommend them to any of my closed relatives. I will never go back to them for service.

I want a formal apology from the management regarding this bad customer service treatment and a promise this will not happen to me or any other person who is in the same situation like me.