POOR SERVICE

We moved into the property on 01 February 2017 and signed a 6 months lease agreement, by May 2017 we discovered on the account statement that they said we owe them about R12,000+ (on water, refuse and sanitation) and we asked the municipality about this and they told us the readings has not been done at the property since 2016. When we questioned that they were very rude at us saying we shall just pay the 12k, mind-you WE HAVE BEEN PAYING THEM monthly rental fee and water, refuse and sanitation fee every month. However we investigated at the muicpality as to what is really happening at the property, and we were informed that THERE'S NO METER CONNECTION for the flat, and they also checked to see if there was no leakage of water (which they found nothing was wrong). We approached the rental tribunal at Human Settlement Department they informed them that they need to take responsibility of this and make sure they follow up on the municipality to clear the debt. They have not done that since July 2017 but now the owing amount is R20,000+ (with arreas, statement & emails to attorneys). They trying to rip us off in paying for something we encountered at the property when we arrived. Please follow up on them but they are very ********, ****** and rude.