No help with refund, card hit with ********** transactions after sharing info!

We experienced an extremely distressing time trying to get a breakage refund back from their financial office (100dll), which we tried for two months to resolve directly with them. Since the main transaction (rent fee) was done though Airbnb, airbnb thankfully interceded for us and charged the gobundu host the deposit to refund us. This is not normal practice as transactions that are charged out of the platform (airbnb) are out of the scope for airbnb. We were also hit with 2 ********** transactions an hour after we shared our financial information with gobundu to get our deposit back, to the two specific cards we shared.

After Airbnb customer service helped us resolved the deposit issue on their own, we are now getting harassed by the same gobundu agent because our bank charged them. We requested the agent and their Gobundu financial office to handle this matter directly with our bank and we are escalating this again with airbnb so this person stops messaging us through airbnb.

This has been a highly unprofessional and distressing situation we have been dealing with for a couple months now. The Gobundu agent and financial office was/is not apologetic during any part of this experience or solved the initial discrepancy. Airbnb however was very apologetic and solved an issue they did not cause. If it wasn't for Airbnb we would still be trying to get this refund back plus dealing with the ********** transactions. DO NOT USE THIS COMPANY OR THE PROPERTY MANAGER. SHE GOES BY LEONORA (in gobundu) AND CARLIN (on AirBNB).