1 reviews | Active since May 2016

06 May 2016, 15:31

Lost my parcel, and their driver.

Package was supposedly delivered to the security guard at the gate of the complex where I live, instead of being delivered to my address. Went down to collect the package and it was gone. Security says the driver forgot the weigh bill, which doesn't make sense since it's usually glued to the packaging. The web site shows the parcel as "dispatched for delivery" - which I take to mean they think it's still sitting in some delivery vehicle somewhere. I contacted Gobi through the web site and was told by Virgil Rule that the driver was not contactable and I need to wait until Monday. Zero concern about the missing package or driver. So beyond fed up the endless incompetence. My tracking code in case someone cares enough to do anything about it: GOB***

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Replies (1)
's update07 May 2016, 11:09
Reviewer Update
Got a call from Karl at Gobi immediately after posting my first review, to apologise for the problems and arrange delivery for the following day. He called every hour to check until I had the package. Thanks to Karl's exceptional effort turning a bad situation into a great one. 10 out of 10.