Poor Customer Service received twice in a row- Goal Delft

Poor online service provided, *********** staff. Poor customer service and lack of accountability at Goal Supermarket in Delft. Online purchase ordered at 08:45 at 16h00 no communication recevied and when at the store order worth over R2 000 not yet done 25th August 2025. Same thing happened on the 25th of July. I had to pay an additional R100 for the time the uber driver had to wait with me while I waited. I am utterly disgusted, hurt and disappointed that after spending R3 000, paying/being charged extra by my uber all I got was a "We are sorry" from the Goal Delft- Manager.