Cancellation and Unauthorised Deductions

We were contacted by Go2Global in July, Lauren promised us that the company is under new management and that if we reactivate our account we will see they have changed. Thinking of giving them a second change and hey we have a 3 months grace period let us see if they can live up to there promised, 3 months went by with no interaction, no bookings or even any enquiries, we then informed them in September that it is not working for us and we will cancel our subscription. (Suckers we are) Nick emailed us back confirming that our cancellation has been received and processed. End September we had another deduction and now end October again, this is ******* to say the most as the cancellation was confirmed from GO2Global on the 03 September 2015 by Nick. So when can we have confirmation of final debit order reversed and final cancellation?