Go-To o Door and Window or Do Not Go-To o Door and Window

Worst service I’ve ever had. When I placed my order and made my payment end of November, it was with clear understanding and agreement that my order will be delivered before the company closes in December. The goods were supposed to be delivered on the 12th of December but was only delivered late on the 15th of December. The hardware for the doors and windows were not with the delivery and I had to write on the delivery note that it was not received. When I asked the driver of the company when they will be closing, the **** and said he has no idea. On Monday the 19th I tried phoning them, no answer. I then send a WhatsApp, and a commitment was made that the hardware will be put together and I can collect it from security. They were supposed to let me know when it would be ready for collection. On Thursday the 22nd, I sent another WhatsApp, but this time it was not read or responded to. I drove to their premises hoping the hardware was left with security, but nothing. They opened on Thursday the 12th of January, and I then asked for this to be resolved, also reporting that the frame for my 3-meter doors is only 2.5 meter wide. They responded that they would go and check as they believe the hardware was delivered incorrectly at another site, and that they will send somebody to come and check what is going on with the frame. After another 4 and a half hours, I had to contact them again, and I was informed that the hardware was not on that site and that they will only assist me on Monday the 16th when the factory opens. I responded that this is totally unacceptable and asked management to contact me. They responded that they would ask management to contact me and will see what they can do to assist. I heard nothing from them and on Monday the 16th I decided to drive to their premises. I asked to see their manager, but their manager still clearly refused to speak to me, and I had to be satisfied with the lady at reception to assist. I at least managed to get the rollers, handles and clips for the windows. They still didn’t believe me that the frame is too small (this I see as an insult), and then said they will send someone to come and check, and that person will also check if my sliding doors should actually have cover strips. While waiting for them, I started fitting the doors, only to discover that the holes drilled by them in the lock-rails were wrong. They did come and measure the frame, and would you believe it, nothing wrong with my measuring tape or measuring skills. Also confirmed the holes in the lock-rails were wrong. On Wednesday the 18th they did deliver a new frame and the cover strips. They supp**** me with three new lock-rails, but I had to replace them and take the ones I removed back to them. I discovered that the rubber between the lock-rail and glass for the one door was an absolute mess, it was so broken, I have no idea how they even managed to fit it in the first place. I drove to them and got a replacement rubber. 99% of the times I had to contact them to find out what’s going on. Some of the doors and frames didn’t even have all the self-tapping *****s that keeps them together. This with their management refusing to contact me is pathetic. They should change the name to “Do Not Go-To o Door and Window”. STAY AWAY!!!!!!!