Worst Customer Service Ever - Go Health Club

I have had a membership with this Gym for going on 12 months now and will most certainly not renew it because of the accounts customer services.

When we signed up , the sales person told us we can freeze the contract for 3 months at no additional cost.

My partner had to go our of the country for a few months and we implemented the Freeze. To my surprise I was charged R200 every month for 3 months for this so called Freeze. When i checked the contract it does not stipulate anywhere that there are Freeze fees applicable, which i brought to the attention of the accountant and she said it wont be in the contract , however its a value added service offered. To me this is completely unacceptable . You must be upfront about all fees so people make an informed decision. This was not the only problems i had with accounts. Almost every second month it was something.

I do not recommend people to sign up with them especially if you are particular about transparency and honesty from service providers.

I cant wait for this contract to end so I never have to deal with these people again.