Will Ignore You When Trying to Cancel Your Membership - Presumably So That You Carry on Paying

Ridiculous customer service.

I have been trying to cancel my membership for over a week. Emailed member services and tried to call the gym with no response. On Saturday, 5 days after emailing in the first place, I physically went into the gym and was told to email Nathan. I did so then and there. As of yesterday (Tuesday), I still had no response from either Nathan or Member services. I sent a follow-up email to Nathan and have still had no response. On top of this, someone from the gym called me yesterday to ask how my training was going. I told her, too, that I'm trying to cancel. She told me to contact Nathan and then said he'd get back to me soon when I explained that I had already contacted him.

I eventually tracked Nathan down on Facebook and tried to get him to help me there. He passed me on to yet another person who did not respond until I followed up YET AGAIN two days later.

I am now trying to confirm my last payment and, to no great surprise, nobody is responding.

Save yourself the money and the irritation and go to a gym that you can actually contact when you need to.