Such disrespectful poor service. Not transparent at all.

If I could put no stars I would. I tried to cancel me account last year only to hear that I signed a year's contract! Ok...? Why was this not made clear.. I had a consult face to face when joining.Am I the stupid one? I imagined I could pay for what I used. Silly me. So my fiancee and I moved shortly after and I looked for another branch in my area only to find none - closest, Santon from Fourways or the original in Randpark area. At 5pm? No go. So that is why I could no longer go. It was as good as leaving the country! At least a phone contract is apparent and I can still use it if I wanted. Anyway. So I subsequently discovered I had to pay 30% of my year to cancel. I emailed and app**** to cancel through the website. If I received a reply I did not see it - on both counts. This was July 2018. I have been in contact so many times and also visited 3 times now to request the cancellation and every time I was promised attention and nothing happened- except for the debit on my account, of course! We have had an endless nightmare. We have had the debits bounce once or twice due to increased household expenses and the date of debit and have had to incur those costs as well. The last time I went into the branch - costing me again - I was promised attention from another manager. The next morning I got a call and was so relieved that finally, perhaps it was the end. I agreed to all the months debited after my cancellation request minus the 30% fee minus whatever had bounced and all good. After considering the facts I called back and requested a reduction in the 30% given our other incurred costs - innumerable call, visits, banking penalties. Suddenly the guy gets 'shirty' saying they now will check if we were emailed all that time back and if so, £$€@ you, basically. Why not check that on my first call after I requested the cancellation and did not get a response to my knowledge? Wow. On all counts, terribly frustrating, costly and just the poorest service, not to mention the poor comms. A person does not become as livid if the comms are at least steady. I have just received an email back after requesting feedback from last week:

Good day

As per your conversation with ......

we are awaiting the email thread from the IT department that will validate that Go Health Club did quote ......... a cancellation fee which he did not pay .

So basically instead of just apologizing and paying and refunding what is due to both parties after they even admitted the had a system change the ******ed up the accounting and cost millions (I quote), they are now being rude and unfair. And to think I really was excited to join.