Lying staff ******* us into a gym membership

My wife and I were ******* into a gym membership contract with Gohealthclub. We were advised by the sales staff that if we don't go to gym on their month-to-month membership we wouldn't have to pay. We signed up but never went to that gym, we sent numerous emails asking for our memberships to be cancelled and to this day it's still not cancelled. Mellissa Waldeck ********** sent me an email yesterday asking me when I will be making payment and I explained to her that I have requested for the membership to be cancelled. When I send her a follow-up email today she responds saying "no it's not cancelled, I'm waiting for the initial email from you that you sent to the cancellations department. Really? I mean were is the helpfulness here???