CONSULTANTS DONT KNOW THE SYSTEM AND THEY ARE SUPER SUPER RUDE!

I’m super annoyed at the service I received, In April I was advised that there aren’t any outstanding premiums, only now when I need to make May payment I’m told there’s April payment outstanding! Now who is liable for that? I spoke to a consultant by the name of Sego, who was rude, speaking over me and ended up dropping the phone when I asked to speak to her manager! I’m giving you till 1pm if not I’m definitely going the Ombudsman..