Cancellation horror

Firstly lets start with when i canceled my account within August I request my account to be canceled (prior to the cut off for the next month), I handed my tag in.

On the 2nd october they took funds, I contacted them via the email system since the number provided didnt work.

on the 29/30 october i finally got a response (Wow!) its been so long i forgot about them, it reminds me of being on hold with telkom. They tell me they will only process my cancellation immediately but they have to take some more money -_-...

ARE YOU F*****G KIDDING ME!?

Im still waiting for my so call service consultant that advised me this to get their manager to call me... since this **** is f****d up

Service consultants name: Marieschen Department: Member information **********

This got to be the worse service, I had better service from telkom, vodacom