Be wary

I loved my experience at the club, I joined classes and loved the upbeat vibe. The trainers were fantastic and the equipment was new.

The communication during COVID-19 lockdown in 2020 was nonexistent. I was extremely disappointed. My debit orders kept coming off but I was fine with it as long as trainers were getting paid, although this was never communicated. I hoped to go back soon.

Eventually I had to cancel my membership because I had moved out of the area (18 months into a 24 month contract). The communication between different staff members seemed non existent, with different staff telling me a different story of my cancellation. I found the process wholly unprofessional and confusing. I was told to pay excessive cancellation fees, but they couldn't tell me why certain amounts had been added on. I was so disappointed by the customer service and the total lack of communication. My contract is cancelled now, but not without effort and frustration.