A great experience until ruined at the end

I was a member of Go Health Gym by Northview Centre in Northgate for 2 years. It was a very convenient gym, close to home and the staff working in the gym are an absolute delight. I unfortunately had to close my membership with them in June as I was relocating. They informed me that it takes 30 calendar days to cancel and that my last debit order would go off at the beginning of July. As company policy I agreed to their terms and conditions. And sure enough, at the end of July they did debit my account and sent a warm goodbye email. At the beginning of August the debited my account again. I visited the gym several times and sent emails to rectify this issue and until now, they haven't refunded me. To add insult to injury, they then started sending me sms's & email's informing me that I actually owed the gym two months worth of membership payments. And if so, this could have been dealt with when I closed my account. I sent them my bank statement to show that they were wrong and then they went quiet. Absolutely quiet. It's as if they do not want to give me back my money. Bottom line is, the accounts team and management team have terrible customer care. I want my money bac****