CANCELLATION NIGHTMARE

My name is Toni, and I had a bad experience with this company. My fiancé and I were invited by a mutual friend to one their presentations. We took up a membership with them. About a month later we decided to cancel the membership with them, I sent them countless emails CANCELLING the membership. WHAT A NIGHTMARE it's turned out to be. They deducted the once off payment of R2695 and the Monthly fee of R344 at once which wasn't what the agent told us and that wasn't the agreement, because we used our bank card to swipe it was difficult for the bank to reverse the debit orders that went off on our account. When we called them they refer you to another person. The agent that we signed up with wasn't ATTENTIVE at ALL. He doesn't answer our calls, he took 3days to respond to my sms, with no apology for the delayed response. When I gave them the instruction to CANCEL my MEMBERSHIP they respond with an email saying they'll suspend my monthly premiums by 3 months! I mean I didn't ask for a SUSPENSION, I want to CANCEL!! They dragging their feet on my issue, ducking and diving when I ask them for a full refund. I REGRET taking up a membership with this company, I'd rather save up for my vacations and pay the full price then be ****MED like this. I URGE ANYONE that wants TO SIGN up this company, DO NOT! The agents hide very important details during their presentations and aren't truly HONEST with us. I am still waiting for the BRANCH MANAGER to call me.